Donald Spann – Call Center Cash

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Donald Spann - Call Center Cash (4.2 GB)

Last Updated Date: 07-13-2022

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Donald Spann - Call Center Cash
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1-Module 1-step1-welcome to the course -an introduction
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2-Module 1-Step2-Defining Your Call Center
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3-Module 1- Step 3 -The Math
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4-Module 2 -Step 1-Business Creation
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5-Module 2 - Sep 2 Call center software
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6-Module 2 - Step 3 Your Business Tools
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7-Module 3-Building Your Receptionist Team
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8-Module 4-step1-Marketing your company the pre-launch
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9-Module 4 -Step 2 - Launch
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10-Scaling to One Million Bonus Module - Step 1-Scaling Systems
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11-Scaling to One Million Bonus Module - Step 2 Marketing Ramp-UP
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Five9 Module
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1-Overview.mp4
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66 MB
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Donald Spann - Call Center Cash
1-Module 1-step1-welcome to the course -an introduction
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1-Introduction to the course-please watch.mp4
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26.1 MB
2-The call Center Opportunity.mp4
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16.3 MB
3-What to expect.mp4
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7 MB
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Donald Spann - Call Center Cash
2-Module 1-Step2-Defining Your Call Center
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1-Introduction to this step and module.mp4
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53.3 MB
2-Cal Center Types Part 1 - Where We Fit in.mp4
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85.7 MB
3-Call Center Types Part 2 -What We DO.mp4
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95.1 MB
4-Which Industries Work Best and Why.mp4
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84.5 MB
5-Defining Your Objectives.mp4
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12.3 MB
6-Bonus Video - Creating Your unique value propostition (UVP).mp4
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70.6 MB
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Donald Spann - Call Center Cash
3-Module 1- Step 3 -The Math
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1-Introduction to this step.mp4
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13.1 MB
3-How To determine Prices.mp4
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16.4 MB
4-Revenue-Expense-Profit Breakdown with calculator.mp4
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81.4 MB
The Official Remote Call Center Revenue_Profit Mega Calculator.xlsx
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39.7 kB
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Donald Spann - Call Center Cash
4-Module 2 -Step 1-Business Creation
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1-Introduction to this step and module.mp4
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32.4 MB
2-Where to buy your domain.mp4
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2.6 MB
3-Setting up hosting for your domain.mp4
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4.9 MB
4-Incorporating your company.mp4
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7.6 MB
5-Getting your EIN.mp4
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5.9 MB
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Donald Spann - Call Center Cash
5-Module 2 - Sep 2 Call center software
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1-call center tech crash course part 1.mp4
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16.9 MB
2-call center tech crash course part 2.mp4
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72.4 MB
4-Agent Metrics to track.mp4
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136.7 MB
5-Breakdown of each call disposition.mp4
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62.7 MB
6-Important questions you didnt know you need to go over with phone system vendor.mp4
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91.5 MB
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Donald Spann - Call Center Cash
6-Module 2 - Step 3 Your Business Tools
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1-How to setup your Gsuite Account.mp4
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6.6 MB
2-How We configure our email (cool tips).mp4
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12.6 MB
3-solve360 CRM setup (organize sales leads and company scripts for agents).mp4
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12.3 MB
4-quick rundown on how vicky virtuals website was built.mp4
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12.7 MB
5-setting up Jotform for new client sign-ups - part1.mp4
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18.2 MB
6-setting up Jotform for new client sign-ups - part2.mp4
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11.2 MB
7-setting up your payment processor.mp4
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12.2 MB
8-Integrating Jotform with Payment Processor.mp4
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17.4 MB
9-Bonus - Exactly how we bill our clients each month.mp4
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14.1 MB
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Donald Spann - Call Center Cash
7-Module 3-Building Your Receptionist Team
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1-Introduction to this module.mp4
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9.9 MB
2-The receptionist role.mp4
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88 MB
3-Quality Assurance call scoring criteria.mp4
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16.7 MB
4-Quality Assurance note taking accuracy.mp4
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72.1 MB
5-Hiring Employees in different states a disclaimer.mp4
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8 MB
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Donald Spann - Call Center Cash
8-Module 4-step1-Marketing your company the pre-launch
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1-Introduction to this step and module.mp4
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52.4 MB
2-Setting a launch date.mp4
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104.3 MB
3-Building your list.mp4
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85.5 MB
4-Email Launch Sequence.mp4
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71.2 MB
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Donald Spann - Call Center Cash
9-Module 4 -Step 2 - Launch
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1-Traffic Sources.mp4
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79.4 MB
2-Online Marketing Strategy.mp4
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62.1 MB
3-cold calling strategy.mp4
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87.1 MB
4-How to On-board Clients(1).mp4
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58.3 MB
4-How to On-board Clients.mp4
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5-Bonus Video Optimizing Your Site for Conversions Part 1.mp4
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71.1 MB
6-Bonus Video Optimizing Your Site for Conversions Part 2.mp4
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11.5 MB
7-Bonus Video A story About the Power of Cold calls.mp4
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37.7 MB
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Donald Spann - Call Center Cash
10-Scaling to One Million Bonus Module - Step 1-Scaling Systems
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1-Into to This Step and Module.mp4
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53.3 MB
2-Hiring an Operations Manager.mp4
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121 MB
3-Grouping Agents to Service Groups of Clients.mp4
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58.5 MB
4-Hiring Your First Sales Rep.mp4
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89.6 MB
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Donald Spann - Call Center Cash
11-Scaling to One Million Bonus Module - Step 2 Marketing Ramp-UP
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1-Ramp up Marketing Strategy.mp4
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157.5 MB
2-Virtual Receptionist SEO Strategy Crash course part 1 on-page.mp4
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81.3 MB
3-Virtual Receptionist SEO Strategy crasn Course Part 2 off-Page.mp4
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97.8 MB
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Donald Spann - Call Center Cash
Five9 Module
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Agent Skills - Explanation and How to Configure.mp4
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78.3 MB
Clarification Video for Main IVR Setup (Mistake Corrected).mp4
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13.2 MB
Custom Dispositions.mp4
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14.7 MB
Determing The True Cost of Your W2 Employee.mp4
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6.7 MB
Explanation and Usage of Dummy Disposition.mp4
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6.7 MB
Five9 - General Configuration.mp4
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19.2 MB
Having An Agent Select Skill.mp4
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1 MB
How To ConfigureUpload Call Summary Template.mp4
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85.6 MB
How To Edit And Upload A Script Into Five9.mp4
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155.8 MB
How To Onboard A New Client Into Five9.mp4
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246.3 MB
How To Setup Your Collaborative Inbox for Outbound Call Requests.mp4
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110 MB
How to Create Custom Dispositions.mp4
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74.5 MB
How to Use ZingTree.mp4
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252.6 MB
How to import your on-boarding template.mp4
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11.3 MB
Logging Into Five9 Admin - DO THIS After Receiving Login Credentials.mp4
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100.1 MB
Phone Vendor Options Version 2.0.mp4
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103.3 MB
Setting Up Call Note Reply Inbox.mp4
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15.7 MB
The Five Paths To Launch.mp4
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178.9 MB
incorporating.mp4
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7.6 MB
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Module 1: Step 1

Defining Your Call Center
Define your call center and develop your unique value proposition (UVP) to differentiate yourself.

Module 1: Step 2

The Math
Know the numbers behind starting your call center, and what your business will look like at the $1k/$10k/$100k+/month level

Module 2: Step 1

Business Creation
Secure your domain, build your business scaffolding and incorporate your company.

Module 2: Step 2

Call Center Software
A simple “crash course” on call center tech for newbies, learning what metrics matter and setting up your call center software.

Module 2: Step 3

Your Business Tools
All the tech you need to manage leads, onboard clients and charge them each month like clockwork.

Module 3

Your Receptionist Team
An entire module dedicated to the most important role in your organization—the receptionist.

Module 4: Step 1

Pre-Launch Marketing
Map your launch timeline, build your list and nurture your leads with my exact email launch sequence so that you hit the ground running on launch day

Module 4: Step 2

Post-Launch Marketing
Proven online traffic generation strategies, a crash course on sales and how to onboard your first clients!

Bonus #1

The Remote Call Center Revenue/Profit Mega Calculator!
Use this incredible spreadsheet tool to visualize and strategize by putting numbers on your goals. Just plug in a few details and you’ll know how many agents you need, revenues, profits, expenses and more!

These numbers are based on our real-world data from thousands of clients and millions in revenue.

Bonus #2

The “IQYDKYNTGOWYPSV” Checklist PDF
The “Important Questions You Didn’t Know You Needed To Go Over With Your Phone System Vendor” PDF will help you navigate the setup process, no matter what service you use.

Not knowing the answers to these questions early on led to me missing out on 200k+ in extra revenue!

Bonus #3

Optimizing Your Site for Conversions
An “inside look” at the psychology and elements behind call center websites that convert 7 to 8 figures in revenue.

Pick my brain as I explain why I built my site a certain way, and see my analysis of things our competitors do well.

Bonus #4

The Swipe Files – Ever Expanding PDF Series
The Swipe Files include:

The exact templateswe use for our welcome email for new clients and monthly billing PDFs
The secret “call scoring criteria”we use to ensure receptionists are rocking it on the phone
PDFs of our short, sweet and extremely effective pre-launch email sequence that led to $22,000in clients on DAY 1
…and a super special Blockbuster Bonus

Scaling to 1 Million+ Bonus Module!
In this two step module, we cover advanced strategies and tactics to propel your call center from 100k to 1m+ in revenue.

Step 1 is focused on building systems that scale, including hiring the team members you need to handle growth and operations.

Step 2 is focused solely on marketing ramp-up, covering a “50,000 foot view” strategy before coming back to earth and diving into long term marketing tactics such as SEO and super potent Virtual Receptionist specific marketing channels.

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